Returns & Exchanges

We want you to love your hydration experience, so we offer a 14-day return window for all unopened and unused products. Due to food safety regulations, we cannot accept returns on beverage cubes or snacks that have been opened.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to begin the process.

• 2.
  Prepare the Package

  Securely pack your unopened items in their original packaging, ensuring all glass bottles and accessories are well-protected.

• 3.
  Ship It Back

  Print your prepaid shipping label provided by our support team and drop the package off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.